Contact Us
Whether you've spotted something on carbonsmart.co.uk that needs updating, want to query how we arrived at a rating, or simply have a general question about sites not on Gamstop, this page explains the best way to reach us and what we can (and can't) help with.
What we can help with
Non Gamstop Casinos is an independent research and comparison site. We're not a casino operator, a payment processor or a regulator, so our team can't access anyone's account, process a withdrawal or resolve a dispute with a specific brand. What we can do is:
- Correct factual errors on our reviews or comparison tables — dates, offer terms, ratings or anything else that's out of date
- Answer general questions about how non Gamstop casinos work, how we rank them, or how the wider UK gambling landscape fits together
- Take feedback on the site itself — usability, missing information, or topics you'd like us to cover
- Point you towards the right page if you're looking for something specific, such as our Non Gamstop Casinos UK review page or our About Us page for more on how we operate
What to contact the casino directly about
Account issues, deposits, withdrawals, bonus disputes and identity verification are all matters for the casino operator itself, not for carbonsmart.co.uk. Each brand we list — including options like Betmica, Kikibet and Betninja — runs its own customer support desk, usually via live chat or email, and that's the fastest route to a resolution on anything account-specific. We simply don't hold any customer data or account access for the sites we review.
Concerned about your gambling?
If you're reaching out because you're worried about your own play, or you want to understand self-exclusion options beyond Gamstop, please read our Responsible Gambling page first. It covers the tools and support routes available, and it's a better starting point than a general contact enquiry — we want any message about this to be met with the right resources straight away, not a delayed reply.
Before you get in touch
A few checks that often answer common questions faster than waiting for a reply:
- If your query is about a specific bonus, check the terms listed alongside that offer on our reviews page — wagering requirements, minimum deposits and expiry windows are noted there
- If it's about how we compare and score operators, our About Us page sets out the method in full
- If it's a legal or contractual question about using the site, our Terms and Conditions cover that ground
What to include in your message
To help us respond properly, it's worth including:
- The page or brand your question relates to (for example, a specific write-up or comparison table)
- Whether you're flagging an error, asking a question, or giving general feedback
- Any relevant screenshot or date, if you're pointing out something that looks outdated — offers and bonus terms at operators such as Zombillion, Smash Casino or Rivo can change without much notice, and we rely on reader flags as well as our own checks to keep listings current
Response times
We aim to review every message, though as an independent site we don't offer live support. Enquiries about factual corrections or licensing details tend to get the quickest turnaround, since they're usually easy to verify. General feedback and suggestions may take a little longer to work through.
All content on carbonsmart.co.uk is intended for adults aged 18 and over. If you're contacting us with a question about eligibility, age verification, or how gambling law applies to your situation, keep in mind that we can offer general guidance only — the operator's own terms and the relevant local rules always take precedence.